90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
87% lettings fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ...
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Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Ascend was founded on the belief that estate agents could do a lot better. We'd been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in need of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn't made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn't just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We're built on higher standards.
Latest Reviews
27th Nov 2024
reviewed by 'Neil P'
7th Nov 2024
reviewed by 'Liu'
15th Aug 2024
reviewed by 'Chiara johnson'
19th Jun 2024
reviewed by 'Natasha'
26th Feb 2024
reviewed by 'Nick'
19th Jan 2024
reviewed by 'Fergal'
Opening Hours
Address
Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 3 | 1194 | 73 | 19 | 0 | 23 | 0 | 33 | 6 |
Areas covered
- M3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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May 28,2019
May 28,2019
0
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Ardent has been a fantastic help with securing this rental property. I was a little bit unsure for a while about whether to go for it, and had a number of questions to ask, but when I did decide to go for it, Ardent helped ...
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The fees seem somewhat high in contrast to other agents in the area, but you get a good service, so it is something to weigh up.
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May 25,2019
May 25,2019
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When you ring Ascend properties someone always answers straight away before the phone even has chance to ring. All members of staff we have dealt with on the phone have been polite and helpful and wished us luck with our flat viewings. Ardent who showed ...
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Agency fees were pretty standard from what I have been quoted from other agencies in the Manchester area.
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May 24,2019
May 24,2019
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We viewed the property with Mollie, who was very friendly and helpful. She let us view the flat without feeling pressured or rushed and was really great at answering our questions. After deciding to go ahead with the flat we've been dealing with Lucy who's ...
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Comment on agent fees
Fees are a little high however the team are constant professionals and you know you’re in good hands.
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May 10,2019
May 10,2019
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The team at Ascend Manchester are so friendly and helpful. All of my concerns and questions were answered efficiently and there is always someone friendly at the other end of the phone....
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May 09,2019
May 09,2019
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she did her best with me, she literally didn't leave me she was always asking me about if i need any help or is everything went ok, she is the best agent member that i have worked and contact with, Anna did a very hard ...
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May 08,2019
May 08,2019
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Mollie was knowledgeable, kind, extremely helpful, and went above and beyond to communicate necessities to me during various hours of the days, to help speed the moving process along as quickly as possible. I'm thoroughly satisfied with the communication levels, and the management and organisational ...
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Good
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May 05,2019
May 05,2019
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Really happy with my letting experience with Ardent in particular, he was very informational about the property and easy to get in contact with to discuss future proceedings, letting process has been quick and moved in within 10 days of first viewing!...
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Comment on agent fees
Agency fees are a bit steep but as a single tenant they are slightly reduced.
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Apr 30,2019
Apr 30,2019
23
people found
this helpful
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An agent that only cares about profits, even at the expense of their tenants well-being. They are happy to look the other way when serious repairs are raised with the Landlord. They are happy to deceive you with unfair charges. They are happy with doing ...
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Comment on agent fees
Extortionate and unjust. Especially given the new legislation on the horizon. Many agents are embracing it already and abolished fees to show their willingness. Ascend have actually skyrocketed them in order to squeeze every last bit of profit they can, regardless of it's morality.
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Jun 25, 2019
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I already did provide further details and I have your final viewpoint from the director, which avoided my questions. I'm submitting a complaint to the ombudsman. ...
Apr 29,2019
Apr 29,2019
13
people found
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this helpful
Disappointing experience. Very expensive admin fees, with additional fees on top. Staff very difficult to get hold of and often avoided and ignored questions regarding the flat / tenancy. The whole experience was a bit of a nightmare....
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Apr 29, 2019
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As you have decided to remain anonymous, we are unable to find any contact details for yourself on our system - is it possible for you to please give Adam a call on 0161 667 5172 or 07872 025 102? We would like to speak to you and rectify any issues you may be having.
Thanks,
Ascend Properties ...
Apr 24,2019
Apr 24,2019
1
people found
this helpful
this helpful
I had a good and friendly experience when I booked a viewing for a house with " Ascend properties " I really recommend dealing with it....
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good
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Apr 17,2019
Apr 17,2019
1
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Always picked up the phone when I rang and were very proactive in getting in touch with me. Letting process is quick and easy and I like the way they get in touch over text for ease as I work full-time and can't always pick ...
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Comment on agent fees
Fees are high.
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Apr 17,2019
Apr 17,2019
1
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Mollie was excellent throughout the entire process. She was on the ball and answered every question I had very fast and accurately. She really showed up every other estate agent I had looked at different properties with! Would highly recommend both her and Ascend, they ...
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Good
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Apr 16,2019
Apr 16,2019
1
people found
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I've recently had a viewing with this agent who was really friendly. I really appreciate his help and support with application process. He provided me with all the vital information and kept me updated on the progress. He did all his best to put the ...
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Apr 15,2019
Apr 15,2019
0
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Ardent was very friendly and helpful showing me around 3 apartments, covered everything I had to know and answered all questions honestly ! Was also a big help in the process of securing an apartment, and contacting the landlord about some issues....
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Comment on agent fees
A few extra fees but fair and in line with other agencies in Manchester as far as I'm aware
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Apr 13,2019
Apr 13,2019
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My girlfriend and I recently viewed a property in Manchester and were shown around by Ardent. He was incredibly friendly and welcoming, and covered absolutely everything while showing us around. We've had viewing before where we end with a whole list of questions, but here ...
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Comment on agent fees
The fees for admin procedures are there, however that is something that is universal with estate agents now, and given some of the other places I've seen they're quite reasonable by comparison.
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Apr 12,2019
Apr 12,2019
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I found the process easier than expected, and that I was guided through the paperwork efficiently and thoughtfully. It is mainly completed on line and I did need some support with this....
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Apr 09,2019
Apr 09,2019
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She should have known about all small small details required - like abt internet connection , bill payment etc , and should have preparation on things are available in house or what are not. In short time , everything is not possible to check as tenant. And should ...
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OK
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Apr 09,2019
Apr 09,2019
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Anna went above and beyond for us. She made a stressful situation enjoyable and made sure we got the best deal we could have had. Furthermore she was always available for us and constantly kept us informed of everything going on with our application.
I ...
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Comment on agent fees
I would prefer not to have any agents fees however I understand the need for them and was not put off by them.
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Apr 03,2019
Apr 03,2019
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Great service. Was able to arrange a viewing within 40 minutes. Ewan has been very helpful throughout the whole process....
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Comment on agent fees
All agents fees are a shambles and it is correct they are being abolished. As a surveyor myself I wouldn't dream of charging the tenant any sort of fee. The only person who should be billed is the person you work for.....the CLIENT!!
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Apr 03,2019
Apr 03,2019
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My experience with Ascend Properties was fantastic. We called up to book in a viewing on a newly listed property and were given the first viewing available on the day viewings began. Mollie met us outside the property and showed us around answering my big ...
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Comment on agent fees
The fees were in line with the fees that other agents were asking for in the Manchester area. They were all laid out on the website and the property listing so we knew before viewing.
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Apr 03,2019
Apr 03,2019
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Mollie was great, Showed us around an advised us on how to get everything sorted efficiently. Top work! Definitely made the whole thing easy!
10/10 would recommend....
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Good
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Apr 02,2019
Apr 02,2019
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Ascend properties had good communication and helped with the application process. I would be happy to deal with them again....
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Mar 28,2019
Mar 28,2019
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Anna had good knowledge of the property and the area. We were given plenty of time to see the property and she answered all our questions promptly. Anna maintained good communication with us after the viewing answering promptly to our questions and requests. This was ...
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Mar 28,2019
Mar 28,2019
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He always gave me prompt replies and every explanation given clearly with every details I needed. Great service thank you....
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Comment on agent fees
Lots of extra fees
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Mar 28,2019
Mar 28,2019
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Anna was very helpful and professional. She was able to provide us with answers to all of the information we required. Thank you Anna...
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Mar 28,2019
Mar 28,2019
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She was brilliant with us she showed us round and she was informative and friendly wich made us comfortable with choosing that property, she most definatly gave us a good impression of ascend and the flat...
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Good
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Mar 27,2019
Mar 27,2019
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Courtney was very professional friendly and honest. Very impressed with the service and support of the agency. Hopefully the service will continue with the rented property we've secured....
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Comment on agent fees
Agent fees are not great but expected.
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Mar 26,2019
Mar 26,2019
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Refreshing helpful and solution orientated. Can't recommend them highly enough.
Wish I would have started with them rather than some of the other less impressive companies!...
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Comment on agent fees
Very consistent and very clear.
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Mar 24,2019
Mar 24,2019
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Courtney was incredibly helpful throughout our experience with Ascend. He went above and beyond to be helpful and I would highly recommend him....
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Mar 08,2019
Mar 08,2019
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Letting agents were helpful and quick in responding to any queries.
Would recommend for any other tenants wanting to rent....
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Tenant Fees
Current Tenancies & Company lets Signed Before 1st June 2019All fees include VAT:
Renewal fee: £180
Company let application Fees: £300
Company let Renewal fee: £180
New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019
Holding Deposit (per tenancy)
One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
CMP: PropertyMark
Redress Scheme: The Property Ombudsman Last updated at 07/03/2022, 2:02 PM by
Complaints Procedure
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Last updated at 1:02 PM 07/03/2022 by
Best Letting Agent in Manchester 
